I have 4 years of experience supporting US-based accounts in customer service and insurance operations. I currently work in insurance verification, reviewing policies such as General Liability, Workers’ Compensation, Auto Liability, and Umbrella coverage to make sure details are accurate and complete.
In my previous role with a financial account, I handled 50 to 80 customer inquiries per day through phone and internal systems, maintaining a 95 percent satisfaction rating. I’m used to working with deadlines, managing multiple requests, and keeping records organized for easy tracking and follow-up.
I’m comfortable using tools like Google Workspace, CRM platforms, and communication tools such as Slack and Zoom. I also use AI tools to speed up repetitive tasks like drafting emails and organizing information.
I’m looking for a long-term role where I can support business owners with admin work, insurance-related tasks, and client communication. I value clear instructions, consistent work, and being part of a reliable team.
Verified
