Managed the company’s full eBay business across EU, US, and UK accounts independently. Grew sales from €1.2M GMV in 2023 to €2.3M GMV by 2025. Acted as the main eBay expert, responsible for operations, strategy, and performance.
Handled restricted and high-risk accounts by fixing policy issues, documentation problems, and high return and claim rates. Stabilized account health in 2023 and turned eBay into a reliable, scalable growth channel by 2025. Worked directly with eBay’s German Account Manager to speed up case resolutions, receive strategic support, and join pilot programs focused on improving listings, shipping, and returns.
Key responsibilities and results:
-Managed full profit and loss, focusing on margins, costs, refunds, and promotion performance
-Created and improved hundreds of product listings using SEO-friendly titles, clear product details, and better images
-Introduced new high-margin products to reduce dependence on highly competitive items
-Removed unauthorized sellers and duplicate listings to regain Buy Box control and improve pricing
-Coordinated with PPC, content, logistics, and finance teams to align pricing, promotions, and campaigns
-Fixed payout blocks, VAT setup errors, and bank account issues
-Improved account health by reducing late shipments, lowering defect rates, correcting listing issues, and handling customer problems directly
-Took full ownership of projects from planning to execution without supervision
