IT Analyst by profession, with over 10 years of intensive experience with BPO, Customer Service, Technical Support, and Case Management. Knowledgeable with business improvement, value stream mapping, and project management.
Level 2 Desktop Support - equipped with basic desktop, and remote support, configuration and
installation. Knowledge on CISCO Network, LAN Configuration, PC Hardware and Software Support.
Operations - was able to work for companies like Linksys, Vonage, Time Warner Cable and American Express.
Responsible for customer service, customer support over the phone and technical support
Management – assisted in training, nesting and floor support to new hires and operations
