I have 18 years of extensive working experience, primarily in the BPO industry. I started my career as a web developer, client services specialist, campaign manager, live issue support, and have worked my way up to managing customer support and technical support teams. I recently worked as an individual contributor doing freelance and contract work in a remote environment (work from home). I was last part of a product innovations team of a start up creative solutions company for digital ads.
I have a strong background in the following:
- Operations Management
- Client Management
- Project Management
- Campaign Management
- Product Management
- Customer Service
- Technical Support
- Data Extraction
- Data Analysis
- Problem Solving
- Critical Thinking
- Adaptability
- Leadership
- Ideation
- Process Optimization
- Data Entry
- Virtual Assistance
- Research and Development
- HTML
- Javascript
While my forte is Operations management, I am willing and very much open to taking on other roles. I am passionate about helping people and I work from the heart. I don't simply do the work or the task, I make sure I do it well and with extra effort because I truly care about the impact I would bring to the customer or the company.
I believe that with the experience and skillset I have, I am able to do what's expected, given the opportunity. I will be available to work either part-time or full-time, preferably in the APAC/EMEA timezones, but am also open to working in the US timezones.
Looking forward to working and learning with you!
