Results-focused Technical Support Specialist with 5+ years of IT experience, including 2+ years resolving complex, high-priority incidents within fast-paced fintech environments. Adept at full-cycle incident management — from rapid diagnosis and structured root cause analysis to resolution — utilizing Salesforce, Jira, and Kibana for log tracking, case management, and real-time issue monitoring. Proven ability to reduce MTTR, improve system stability, and deliver scalable support solutions that directly impact business continuity.
