Hi, I’m Jezza, an Operations and Risk Management Specialist with over 8 years of experience in customer service, financial claims, and back-office support.
I specialize in document verification, claims processing, account review, and handling sensitive financial data with accuracy and confidentiality. In my most recent role, I performed KYC verification, monitored transactions, investigated discrepancies, and resolved cases within SLA while maintaining compliance with company policies.
I’ve worked with tools such as Zendesk, Salesforce, HubSpot, Jira, Braze, Hubstaff, and Streamlit, along with Google Workspace and Microsoft Excel, to manage workflows, track cases, and support daily operations efficiently.
What I do best is helping businesses stay organized behind the scenes. I’m detail-oriented, reliable, and comfortable handling high-volume tasks while maintaining accuracy and quality. I’m also a fast learner and can quickly adapt to new tools and systems.
I’m currently looking for a long-term remote opportunity where I can support your team with administrative tasks, customer support, data processing, or back-office operations.
If you’re looking for someone dependable, organized, and easy to work with, I’d be happy to support your business.
