Customer Support Specialist with 8 years of experience in email and live chat support. Experienced with Shopify, Zendesk, and HelpScout. Handled order inquiries, shipping updates, returns, and refunds for e-commerce brands.
Promoted from Tier 1 agent to Return Specialist, managing more complex customer concerns and escalations. Detail-oriented, reliable, and focused on providing clear, accurate, and professional support.
