I am a results-driven Customer Support and Sales Specialist with over 7 years of experience in customer service, outbound sales, cold calling, appointment setting, and CRM management. I help businesses improve customer satisfaction while also generating qualified leads and booked appointments.
In my sales and appointment-setting roles, I handled 800+ outbound calls per day, consistently booking 90–120 appointments per month with a 15–25% conversion rate. I am skilled in lead qualification, objection handling, follow-ups, and maintaining accurate CRM records.
On the customer support side, I have provided phone, email, and chat support while maintaining 95%+ CSAT scores. I focus on clear communication, empathy, and fast issue resolution to ensure a positive customer experience.
I have hands-on experience using:
VICI Dialer, SOLO Dialer
Zoho CRM, Salesforce, Zendesk
Email outreach, follow-ups, and appointment scheduling
I work well independently, follow instructions carefully, and remain consistent even in fast-paced environments. I am seeking a stable, long-term remote position where I can contribute to both customer satisfaction and business growth.? WHY HIRE ME
7+ years of Customer Support & Sales experience
Proven appointment setting & cold calling results
High-volume call handling with strong conversion rates
Excellent English communication (phone, email, chat)
CRM-savvy and detail-oriented
Reliable, long-term, and goal-focused
Verified
