I am an e-commerce customer support specialist with 3 years of experience working with Shopify-based brands, handling high-volume customer inquiries and complex support cases, including order issues, shipping delays, returns, refunds, escalations, and chargeback disputes.
My experience goes beyond basic customer service—I work within structured support systems where accuracy, speed, and decision-making are important. I am experienced in managing customer tickets through Shopify and Gorgias, maintaining organized workflows, and ensuring issues are resolved efficiently while following company SOPs.
I regularly handle 50+ customer tickets per day and am comfortable working in fast-paced environments where inbox management, prioritization, and consistency are required. I also have experience working with warehouse coordination, allowing me to verify order status and provide accurate real-time updates to customers.
In addition, I have experience using automation tools in Gorgias such as rules, tagging, and message filtering to improve workflow efficiency and reduce unnecessary manual work. I also use ChatGPT and Google Sheets to improve response clarity, track cases, and support operational reporting.
I focus on reducing unnecessary refunds by properly identifying customer issues, offering structured solutions such as exchanges or replacements, and escalating only when necessary. My communication style is clear, calm, and customer-focused while still aligned with business policies.
I am open to long-term remote roles in e-commerce support and operations, especially with brands that value efficiency, process improvement, and high-quality customer experience.
