As a Customer Service Personnel
- Can accommodate customer queries in a calm and professional tone
- Can provide correct and accurate information to resolve customer issue
- Comfortable in communicating using chat, email and call
- Knows basic troubleshooting and can guide customers on detailed steps
- Able to assist during order entry, refunds/returns, bill concerns etc.
As an E-commerce Copywriter
- Can create compelling Ad Copies & scripts, by ensuring a strong call to action and emotion-triggering text.
- Can build Shopify product pages, from product uploading, text creation, GIF creation, and review writing.
As a Technical Writer
- Create east-to-follow guides
- Follow standards and formatting guidelines
- Revise and align with correct and current standards
