Customer-centric support professional with 5+ years in high-volume BPO environments, delivering service excellence across voice, chat, and email channels. Adept at handling billing, account, and technical issues with precision and empathy. Proficient in CRM and call systems such as Salesforce, SAP, RingCentral, Genesys, Twilio, NICE, Verint, and Calabrio. Trusted for high CSAT scores, fast resolution times, and clear communication.
Skills I Offer:
Customer Service (Voice, Email, Chat)
Technical Support & Troubleshooting (Software/Hardware)
Billing & Account Assistance
CRM Management (Salesforce, SAP)
Call Tools: RingCentral, Avaya, Genesys, Twilio
QA & Monitoring Tools: NICE, Verint, Calabrio
Conflict Resolution & De-escalation
Data Entry & Case Documentation
Time Management & Multitasking
Fluent English Communication
