Customer Resolutions Officer
- Deliver qualitative services to customers
- Build customer relationship
- Maintain and manage existing accounts
- Promote bank products and services
- Respond to customer inquiries and resolve
- Refer complex issues to the management
- Ensure best practices in rendering services to customers
Credit Operations Officer
- Performs other functions as may be assigned from time to time
- Prepares the documents that customer needs to send based on their employment status and their other sources of income
- Checks what has been done on the application and what is needed to complete
- Request and follows up documents
Customer Service Analyst
- Back office tasks (i.e performing reports, sending non-standard letters)
- Email support
- Carries out the task of enforcing, learning, translating, and understanding the laws and regulations of the bank. Requires to accomplish these tasks so as to serve the clients in the right way
- Make follow-up calls with customers and close all pending items
- Works with management to develop customer retention and outreach strategies
- Maintain up-to-date knowledge about bank products and services
- Work in compliance with bank polices and procedures
Verified
