Hi! I’m Ellen, an Operations and Customer Support Specialist with almost 4 years of experience in e-commerce, logistics, travel, healthcare, and social media management.
I currently work as an Escalation Supervisor at Amazon, where I investigate complex customer cases, resolve escalations, and collaborate with different teams to deliver accurate and policy-compliant solutions. Prior to this, I worked as a Travel Associate handling reservations, booking changes, cancellations, and customer support, an EMR Data Entry Specialist responsible for reviewing and validating electronic medical records, and a Social Media Assistant managing content, scheduling posts, and customer engagement.
Throughout my career, I’ve handled inbound and outbound calls, email, and chat support, giving me experience across multiple customer service channels. I’m experienced in case investigations, order tracking, refunds, CRM systems, administrative support, process documentation, and resolving customer concerns in fast-paced environments.
I’m proficient in Amazon internal systems, ----------- Extranet, CRM and ticketing systems, Google Workspace, Microsoft Office, Canva, CapCut, Notion, Meta Business Suite, and various communication and productivity tools. I’m a fast learner, detail-oriented, and committed to providing reliable, high-quality support.
I’m currently looking for a remote part-time opportunity where I can apply my skills, continue learning, and become a dependable member of your team
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