I’m an E-commerce Customer Support Specialist and Executive Assistant with over 10 years of combined experience in customer service, administrative support, and online business operations.
Most recently, I worked with an Australian luxury outdoor furniture brand where I served as the sole Customer Service Representative, managing all customer communications across email, chat, and social media using Gorgias and Shopify. In the same role, I also supported the CEO as an Executive Assistant and Marketing Coordinator, helping keep operations organized while ensuring customers received thoughtful, timely support.
My areas of expertise include:
• Email and chat support (Gorgias)
• Shopify store management
• Order processing and issue resolution
• Executive and administrative support
• Customer experience management
• Social media and content support
• Canva design and brand content creation
• Process documentation and workflow organization
• Notion and Asana system management
As a small business owner, I understand the day-to-day realities of running an online brand. I’m experienced in product listings, order fulfillment coordination, customer communication, and maintaining organized systems that help businesses run smoothly.
I pride myself on communicating with clarity, empathy, and professionalism, whether assisting customers, coordinating with internal teams, or supporting leadership behind the scenes.
If you’re looking for someone who can manage customer service, support your operations, and help your business run more smoothly, I would love to be part of your team.
Availability: Open to part-time or full-time roles. Can start immediately.
