Hi Future Client,
Still looking for the Unicorn, Rockstar and Powerhouse VA who genuinely wants you to succeed?
Congrats, you just found her!
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PROFESSIONAL SUMMARY - This is why my clients trust me, and why you should, too!
- 23+ Years in Customer Service
- 13+ Years of Virtual Assistance (VA) Excellence
- Upwork's Top Rated Plus ($100K+ contracts)
- Upwork's Top 3%
- 26K+ Upwork Hours Billed
- 10K+ Hours Billed to Direct Clients
- First-hand experience working with US, Canadian, Australian and Multicultural Clients and Customers
CERTIFICATIONS
- IELTS-Certified / C2 Mastery / Native Level English Communicator
- HIPAA-Compliant US Healthcare Professional
INDUSTRY EXPERIENCE
- Customer Service and Support (23 years)
- Business Process Outsourcing (BPO) (21 years)
- Digital Services (15 years)
- B2B, B2C, B2B2C (15 years)
- Medical, Nursing, Allied Healthcare, Patient Care and Support (6 years)
CORE COMPETENCIES
- Daily operations
- Administrative support
- Training and mentoring
- SOP / Knowledgebase material creation, development
- Lead nurturing, tracking, follow-up to conversion
- Scheduling, appointment setting, calendar management
- Task ownership, coordination
- General billing support
- Inventory management, order processing and fulfillment
- Phone calls (inbound and outbound)
- Fax
- Voicemail
- Email
- Live chat
- Website inquiries
- Social media DMs
- Ad hoc tasks
- Anything else (legal) you can think of!
***If you're a medical practice, I can also take care of these on your behalf:
- HIPAA Compliance
- New patient intake
- Triaging from forms (Jotform, Google Forms)
- Electronic Medical / Health Record (EMR/EHR) recordkeeping
- Remote healthcare / Telemedicine operational support
- Charting
- Patient / provider / laboratory / pharmacy coordination
- Insurance verification
- Prescriptions, medication refills
- Medical letters, Superbills
TECH STACK:
• Communication: RingCentral, Zoom, Google Meet, Google Voice, Slack, Intercom, Talkative, Microsoft Teams, Outlook, Loom, Line2, Grasshopper, Kumospace, Textline
• Google Workspace: Gmail, Delegation, Calendar, Meet, Voice, Chat, Drive, Forms, Sheets, Chrome, Photos
• Payment Solutions/Gateways: Stripe, Braintree, -----------, PayPal, Wise, Thrivecart, Payoneer, Shopify Payments
• Scheduling / Electronic Medical / Health Record (EMRs / EHRs) / US Health Insurance: Jane App, ChiroFusion, Acuity, Empower EMR, Calendly, PsychologyToday, Push Health, Availity, Office Ally and other US insurance portals (UHC, NGS Medicare, Cigna, etc.)
• CRM / Ticketing: Zendesk, ZOHO, Kustomer, HouseCall Pro, Custom Content Management Systems (CMS)
• Productivity, Collaboration: ClickUp, Trello, JotForm, L-----------, PDFfiller, Canva, Dropbox
...and many more!
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I won't be "just on your payroll" -- I'll be a partner in achieving great things if you let me help you!
Talk soon,
Amy M.
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Appointment Setter, Scheduler, Medical Virtual Assistant (VA), Patient / Client Care Coordinator, Virtual Frontdesk Receptionist, Medical Secretary, Telehealth Office Assistant, Home Health Care Coordinator, Patient Service Representative, Customer Service Specialist
