I am John Rebuel Tiu, a dedicated Customer Support Specialist with over 3 years of experience providing exceptional support in eCommerce environments. I am skilled in managing customer inquiries via email and phone, resolving order issues, processing refunds and returns, and ensuring timely, professional, and empathetic communication.
I am proficient in Shopify for order management and Gorgias for helpdesk operations, excelling at maintaining organized, efficient workflows while handling multiple customer conversations simultaneously. I am detail-oriented, reliable, and thrive in fast-paced, team-oriented settings, consistently delivering solutions that enhance customer satisfaction and strengthen brand trust.
