Hello! I’m Rodel Martin, a General Virtual Assistant and Customer Support Specialist who keeps businesses organized and customers happy. I handle customer inquiries across email, chat, and phone, maintain CRMs and helpdesk systems, manage calendars and documentation, and support day-to-day operations so owners and teams can focus on growth.
Key skills:
Customer support: email, chat, phone (friendly, clear, and professional)
CRM & helpdesk management (data entry, updates, ticketing)
Admin tasks: scheduling, invoicing support, file & document management
Social media support: scheduling, comment moderation, basic post organization
Tools: Google Workspace, Microsoft Office, and common productivity apps
Lead follow-ups and order processing
Who I work with:
Small businesses, agencies, and founders who need dependable remote support for customer service and daily operations, especially teams that value clear communication and accurate records.
What I offer:
Reliable customer-first support, consistent admin processes, and practical social media assistance when needed. I’m detail-oriented, organized, and proactive about preventing small issues from becoming big ones.
If you need steady, professional support that keeps customers satisfied and workflows running smoothly, I’d love to help. Please message me to discuss how I can support your team.
Let's connect!
