Hi! I'm Jimica, a customer support and digital marketing professional with over 7 years of experience in customer service, client support, and operations.
In my current role, I manage Google Local Services Ads (LSA) accounts, create and review social media content, design Canva graphics, and use CRM platforms to track appointments and support clients. I also enjoy improving workflows and have developed internal tools that helped my team monitor budgets, report KPIs, and track leads more efficiently.
Before this, I worked in customer service and was promoted to Certified Mentor, where I trained and coached new hires while continuing to deliver excellent customer support.
I'm dependable, organized, easy to work with, and always willing to learn. Whether it's supporting customers, managing administrative tasks, or helping a team stay organized, I always strive to do my best.
