Insurance Claims Specialist | Client Intake Coordinator | Operations Assistant
Ecommerce Operations Assistant | Client Intake Assistant
Hello there, I am Fatima Dina from the Philippines. I am an experienced virtual assistant with over 6 years of experience providing support in office administration, healthcare administration, customer service, loan and insurance transactions, order management, and e-commerce operations. I help businesses run smoothly by handling essential tasks so owners and teams can focus on growing their business.
Here's how I can help your business:
Administrative support
Document and file management
Calendar and schedule coordination
Data entry and data validation
Calendar & email management
Appointment scheduling
Customer service support (phone, chat, email)
Healthcare claims and benefits administration
Loan, escrow, and insurance transaction management
Insurance verification
Prior authorization
Claims processing
Payment processing
Payment posting
Patient education on benefits
Insurance eligibility check
e-commerce sales operations (Amazon)
Order management
Order processing
Order fulfilment
Order tracking & follow-up
Customer account verification
Fraud risk identification
Complaint and grievance handling
Call flow management
Quality assurance monitoring
CRM database management
Loan file processing
Escrow file management
Reporting and workflow tracking
Property management support
Update CRM or intake forms accurately
Act as first point of contact
Follow HIPAA and privacy standards at all times
Answer incoming phone calls and emails from prospective clients
Schedule appointments and maintain calendars
Document all phone calls and interactions
Tools I'm Proficient At:
Asana, Notion, Monday, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, OneDrive, Dropbox, LastPass, Loom, Zoom, Slack, WhatsApp, Microsoft Team, Google Meet, Adobe Acrobat, PDF, Canva, CapCut, Meta Business, Qualia, Follow Up Boss, Sisu, SkySlope, Grammarly, ChatGPT, Gemini AI, Copy AI, Calude AI
Why businesses work with me:
Highly organized, high attention to detail and accuracy
Able to follow step-by-step procedures
Reliable and consistent in meeting deadlines
Skilled in coordinating multiple tasks and stakeholders
Proactive in solving problems and improving processes
Comfortable using Google Workspace, basic spreadsheets, and CRM systems
Available during U.S. Eastern Time, Pacific Time & Central Time business hours
Familiar with insurance processes or terminology
With reliable internet connection and quiet work environment
Invite me for an interview.
I understand you're looking for a dependable virtual assistant to help your business run efficiently. Send me a message today and let's discuss how I can support your team.
Property Management, Real Estate, Customer Service, Operation Management, Customer Support, Administrative Support, Attention to Detail, Organization, Office and Administration, English Speaking, Insurance, Customer Support Management, Claims Processing, Documentation, Scheduling, Customer Relationship Management, Coordination, Communication, Appointment Setting, Executive Assistance, CRM, Case Management, Scheduling, Google Workspace, Amazon, Order Tracking, Phone Support, Customer Service
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