SKILLS
???? — Product & Application Support | ????? — JSON & XML Data Handling | ???? — Integration & automation | ???? — Remote diagnostics & support tools (WebEx, Dameware) | ????? — Troubleshooting & debugging | ???? — Customer communication & support | ???? — Web technologies / API | ???? — Client relationship management | ???? — Data & workflow analysis
Product Support Analyst – Workato
Product & Technical Support (Workato, iPaaS, SaaS)Workflow Automation & Integration (QuickBooks, Shopify, NetSuite, Xero, Salesforce, Marketo, ServiceNow, Google Workspace)API Testing & Automation (Postman)Programming & Scripting (Ruby, JSON)Web Technologies (HTTP methods, status codes, JSON, XML)Debugging & Troubleshooting (log analysis, error identification, root cause resolution)Supporting global customers across North America, EMEA, and Asia -----------dependently debug and propose resolutions/workarounds for complex product issues.Respond to requests, i-----------, and problems via live chat and ticketing systems (Intercom, Freshdesk, JIRA)Coordinate with cross-functional teams and product engineering to resolve issues and deliver permanent fixes.Document solutions, contribute to the knowledge base, and mentor tea-----------mbers to build technical expertise.
Technical Support Specialist – IBM/Kyndryl
Delivered multi-channel technical assistance for software installation, updates, and performance.Applied structured troubleshooting protocols using remote tools (WebEx, Dameware).
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