I began my career as a call center agent at Concentrix, where I handled both voice and chat support across various customer service platforms. This experience helped me develop strong communication, multitasking, and problem-solving skills in a high-pressure environment. I later transitioned into a virtual assistant role, where I provided administrative support, managed emails and calendars, created reports and presentations, and handled a range of online business tasks.
At the same time, I pursued a degree in Computer Science, which has strengthened my technical knowledge and ability to adapt to digital tools and platforms quickly. My academic background allows me to bring a tech-savvy approach to virtual assistance, whether it's automating tasks, managing data, or understanding technical requirements of clients. This combination of customer service experience, administrative support, and technical expertise makes me a well-rounded and efficient professional
