Results-driven Operations Manager & Team Leader with 13+ years in healthcare BPO and 5 years in leadership roles. Skilled in claims systems (Facets, QNXT), EHR/EMR tools, CRM platforms, HIPAA compliance, and KPI management (AHT, CSAT, FCR).
I bring strong Virtual Assistant expertise in calendar/email management, reporting, research, and customer support—backed by a degree in Computer Programming and a solid foundation in process optimization and team performance.
Reliable, detail-oriented, and tech-savvy, I deliver efficient solutions and high-quality support to help businesses grow.
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