I have worked as an agent for several years in the travel insurance industry, handling both personal home and business policies. I am highly proficient in using DocuSign, Microsoft Excel, and Microsoft Office. I possess strong expertise in navigating and making policy changes across various carrier websites. My experience includes managing both direct customer interactions and business-to-business transactions. Additionally, I am responsible for responding to emails from insured clients, lenders, carriers, and account managers. I am knowledgeable in the preparation of Certificates of Insurance (COIs), Proof of Insurance (POIs), Loss Payee Requests (LPRs), and other related documentation. I am accustomed to managing multiple accounts and have back-office experience, including email management through social media platforms. Moreover, I have a solid background in technical support and customer service within the BPO industry.
