Operations Manager
• 14 years of operations and people management experience in the BPO/ service industry
• 14 years of experience interfacing with foreign stakeholders, C-level executives, and (cross-functional) stakeholder management skills
• Experience as an Executive Assistant and managing Executive Assistants
• Experience in project management, training, and quality
• Excellent coaching skills and a passion for people development
• Excellent English communication and presentation skills
• Good grasp of the industry-standard performance management
• Proficient in creating business reports and performance narratives
• Experience working with fast-paced tech startups.
Executive Assistant
• Optimizing client’s time and priorities to help them reach their ambitious goals
• Take ownership and manage calendars and scheduling
• Research and develop plans for my client’s personal and professional growth
• Surprise and delight your client by demonstrating initiative
• Build rapport with my client’s network and team and help manage these important relationships
• Drive internal and external communications, presentations, reports, and social media
Insurance Claim Management/Handling
• Ensure policies are followed and refer/escalate where appropriate
•Comply with provided legislation, industry codes, company policies, and procedures.
•100% Regulatory Compliance to the laws set by Region’s Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS)
•100% Compliance with mandatory general insurance requirements such as reading out Duty of Disclosure.
•100% Compliance with security in handling credit cards by using Secure Pause.
•100% Compliance with Privacy and Confidentiality Agreement.
•Cooperate with other functions to answer customer/agency’s questions regarding product, process, policies etc.
•Process all calls related to product, process, and policies and accomplish all reports as required to support multiple products in the said line of business
•Process all emails related to product, process and policies and accomplish all reports as required to support multiple products in the said line of business
•Properly assess the completeness of documents received and provide solutions of incomplete
•Provide new quotes to new business customers
•Provide personalized and quality service to meet the expectations of internal and external customers
•Understand customer needs and goals and actively look for ways to meet them
•Ability to answer multiple lines, and accurately direct callers to minimize wait time.
questions about the company for callers who don’t need to be transferred to another extension.
Verified
