I am a Virtual Assistant with over 5 years of experience in customer service, quality assurance, and project coordination. My background includes handling client communication, managing workflows, and supporting web and e-commerce platforms.
In my role as a Customer Finance Specialist at IQOR, I provided accurate financial solutions, resolved billing inquiries, and maintained strong client relationships. Later, as a Quality Analyst at TaoCrowd and Aeronology, I managed QA projects, coordinated release deployments, and conducted cross-browser testing for WordPress-based e-commerce sites. These experiences strengthened my skills in documentation, process improvement, and ensuring smooth online operations—skills directly transferable to VA tasks such as customer support, product listing, and site management.
I am proficient in WordPress site management, Salesforce CRM, Jira, Git, SQL (basic), and Google Analytics, and I am currently expanding my knowledge in Shopify and HubSpot to stay competitive in the VA space. My strengths include clear communication, strong organization, and attention to detail—qualities that have earned me recognition for delivering error-free outputs and training tea-----------mbers on tools and workflows.
I specialize in:
Customer Service VA: Handling inquiries, managing support tickets, and ensuring client satisfaction.
E-Commerce VA: WordPress site management, product listings, plugin/theme support, and QA testing for online stores.
Project Management VA: Task tracking, documentation, Agile workflows, and team coordination.
I am confident that my mix of customer-facing experience and technical expertise allows me to provide reliable support, streamline processes, and contribute to business growth.
