With
over four years of experience in the BPO industry, I have developed
strong customer service and administrative skills. In my previous
role as a Virtual Assistant for a logistics company serving Canada
and the U.S., I was initially trained for inbound calls, but my
responsibilities quickly expanded to that of a General Virtual
Assistant. I managed inbound and outbound calls, live chats, emails,
billing, and disputes, which helped me become proficient in
multitasking and handling a variety of customer needs. Additionally,
I bring experience in tech support, account management (especially in
e-commerce), cold calling, lead management, and sales.
