- STR Guest Support Manager (Airbnb, -----------, VRBO)
- Guest Messaging & Inbox Management (Non-Voice)
- Review Responses & Reputation Management
- Complaint Handling & De-escalation
- Housekeeping & Contractor Coordination
- Owner Update Emails & Maintenance Escalation Reporting
- Internal Operations via Slack and OpenPhone
- Hostaway | Enso | Notion | ClickUp
