Hello! I’m ----------- ----------- -----------, an experienced Customer Service Representative with over 4 years supporting ecommerce and financial accounts via chat, email, and phone. I specialize in handling order issues, after-sales inquiries, and dispute resolution with empathy, professionalism, and speed. Tools I use regularly include Shopify, Salesforce, Gorgias, and Canva.I also provide reliable admin support, from organizing files using Google Workspace to preparing reports, managing schedules, and assisting in training and onboarding tasks. I’ve worked in fast-paced environments and consistently exceeded KPIs like CSAT at 93%, 9 min call handling time, 55 wpm, and 98% resolution rate. I'm actively seeking a home-based customer support or virtual assistant role with a forward-thinking company where I can bring my skills, positive attitude, and attention to detail. Let’s work together to create memorable customer experiences.
