I'm a healthcare virtual assistant based in Cebu, Philippines with 9+ years of experience supporting U.S.-based medical practices, insurance companies, and Medicare operations remotely. I specialize in the behind-the-scenes work that keeps healthcare running smoothly — from insurance verification and prior authorizations to appeals processing and patient coordination.
Most recently, I processed member and provider appeals for Molina Healthcare through Cognizant, managed Medicare leads via CRM for a U.S. client, and handled full-cycle patient coordination for remote medical practices. I've also done extensive claims processing and insurance coverage verification at Optum Global Solutions.
I can help you with:
- Insurance verification, prior authorization, and eligibility checks
- Member and provider appeals (CMS-compliant)
- Patient scheduling, referral coordination, and EHR documentation
- CRM management, lead follow-up via email/text, and Google Sheets reporting
- Medical records review and administrative support for physicians
I'm detail-oriented, reliable, and comfortable working independently in a remote setup. I don't miss deadlines and I communicate clearly, in writing and on the phone. If you're looking for a long-term VA who understands U.S. healthcare deeply, let's talk.
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