Hi! I’m Gilbert, an experienced Inside Sales Agent and Virtual Assistant with a strong background in real estate support, CRM management, customer service, database organization, and admin operations.
I help real estate teams and growing businesses by managing leads, organising systems, and ensuring consistent follow-up and communication.
WHAT I CAN DO FOR YOU
Inside Sales Agent (ISA) / Lead Management
Cold & warm calling
Lead follow-up and nurturing
Appointment setting
Script-based calling
Qualifying leads using clear criteria
Pipeline updating & lead tagging
Sending follow-up messages (SMS, email, voicemail)
Daily call reports & performance updates
Real Estate Virtual Assistance
Managing real estate CRM (KVCore, FollowUpBoss, HubSpot)
Organising leads, tags, pipelines
Setting follow-up tasks & reminders
Responding to buyer/seller inquiries
Managing calendars, showings, appointments
Database clean-up and maintenance
CRM & Database Management
Organising, updating, and cleaning large databases
Creating smart lists / segments
Automation monitoring and optimization
Importing and exporting leads
Ensuring accurate data tagging and classification
Weekly & monthly reports
Customer Service & Admin Support Email and chat support
Handling inquiries and client requests
Reports, spreadsheets, and basic documentation
Calendar and task management
Coordinating schedules and follow-ups
Google Workspace & MS Office (Excel/Sheets)
WHAT MAKES ME A GREAT FIT
Strong communication skills (friendly, calm, professional)
Fast learner — easily adapts to new tools
Zero-supervision work style
Detail-oriented with clean, organized output
Values accuracy, consistency, and reliability
SKILLS
Inside Sales Agent (ISA)
Real Estate VA
Appointment Setting
Cold Calling
Warm Calling
Lead Follow-Up
Lead Nurturing
Lead Qualification
Real Estate CRM
CRM Management
Database Management
HubSpot
FollowUpBoss
SalesForce
KW Command
Customer Service
>;Email Management
Chat Support
Admin Support
Lead Generation
Data Entry
Google Workspace
Calendar Management
Excel / Google Sheets
Reporting
Canva
SOP Creation
Lead Tracking & Monitoring
I’m passionate about supporting businesses and helping teams stay organized, productive, and efficient. If you’re looking for someone dependable who can handle your leads, manage your CRM, and assist with daily operations, I’d love to be part of your team
