I have over 15 years of technical support experience in the BPO industry, handling United States customers ( T-mobile Subprime Tech PDA ( over 3 years )), ( AT&T Uverse ( over 6 years)), ( Comcast Xfinity ( over 3 years)) and providing technical support for ISP, IPTV, VOIP and wireless devices.
- 12 + years troubleshooting, provisioning and/or turn up experience cable tv, internet,
cvoip/phone lines.
- 12+ years working with network engineers, field technicians, and order specialist.
- 12 + years ticketing tool experience
- 5 + years troubleshooting, provsioning and/or activation experience with wireless and
cellular devices.
Billing inquiries, adjustments and assisting customer process payments.
- Order and upgrades for phones and its features
- Basic troubleshooting for smart phones and basic phones.
