Healthcare support and administrative professional with a strong background in customer service, office administration, and virtual assistance. Brings over five years of experience providing administrative support, managing schedules, coordinating communications, maintaining accurate records, and delivering exceptional customer service across diverse professional environments.
Provided virtual administrative support for an Australian physiotherapy practice, managing appointment scheduling, calendar coordination, patient communications, and general administrative tasks to support the clinic's daily operations and ensure a seamless patient experience.
Previously worked as a Medical Virtual Assistant for an Australian pain management clinic, where responsibilities included processing billing and invoicing, verifying billing items against fee schedules, and ensuring the accuracy of billing documentation while supporting the clinic's administrative and operational workflows.
Holds a TESDA National Certificate II in Caregiving and has 18 months of hands-on caregiving experience, providing a solid understanding of patient care, healthcare documentation, and patient-centred service.
Further strengthened healthcare knowledge by completing training in Medical Billing, gaining an understanding of medical billing concepts, medical terminology, insurance claims processes, Medicare billing principles, and healthcare administrative workflows. Known for being highly organised, detail-oriented, adaptable, and committed to providing efficient administrative and client support.
Verified
