Customer service representative and Subject Matter Expert of an international financial account and Identity Protection Agent with strong experience in customer call handling. Experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Proven ability to establish rapport with clients and exceed expectation.
Quality Assurance Analyst who exhibits a professional demeanor, strong communication and interpersonal skills. Successful at evaluating both verbal and written customer contact by agents while providing them feedback for success in executing superior service to customers. Able to rapidly gain product knowledge.
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