I worked at Bell Canada for 3 years, making me an experienced QUADCARE Agent, where I multitasked across four lines of business: TV, Home Phone, Internet and Mobile Phone.
As a front-line agent, I assisted customers with a wide range of concerns, whether it was a technical issue, billing inquiry, general question, order processing and more.
I was given an All-Star Award for consistently being an outstanding agent and maintaining exceptional performance for six consecutive months.
I also have 11 months of outbound telesales experience with Globe Telecom, where I developed strong sales skills.
These experiences have equipped me with a strong skill set in customer service, technical support, and sales, making me a great addition to your team. I am confident in my ability to bring a strong work ethic, a passion for helping others, and a dedication to providing meaningful, positive experiences with every customer interaction.
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TalentPop Certificate of Completion
Successfully completed TalentPop’s 3-day training program focused on e-commerce tools and customer service excellence. Developed proficiency in using Shopify, Gorgias, and Zendesk to efficiently manage customer interactions. The training emphasized professional email communication and best practices in e-commerce support, preparing me to deliver outstanding service in a fast-paced virtual environment.
Verified
