I bring 7 years of experience in the BPO industry, with a strong background in Customer Sales, Customer Service, Technical Support, and Content Moderation. I also worked directly with ----------- for over 4 years, supporting both guests and hosts, which gave me in-depth exposure to global hospitality operations and high-volume customer interactions.
For the past 3 years, I have worked as a Virtual Assistant specializing in short-term rentals (Airbnb/STR). My experience includes end-to-end guest support, CCTV monitoring, guest screening, cleaning coordination, payment processing, and calendar management. I have supported property operations from check-in to check-out while ensuring smooth communication between guests, cleaners, and property owners.
With a strong foundation in customer service and hands-on STR operations, I'm known for my problem-solving skills, attention to detail, and ability to manage multiple tasks efficiently. I thrive in fast-paced environments and am committed to delivering excellent guest experiences while supporting business growth.
Core Skills:
Guest & Host Support
Short-Term Rental Operations
----------- Support
Calendar & Payment Management
Cleaning & Turnover Coordination
CCTV & Guest Screening
Customer Service & Technical Support
Tools:
Property Management & Booking Platforms:
iTrip | Eviivo | Hostfully | Airbnb | VRBO | -----------
Project Management & Productivity Tools:
----------- | Asana | ClickUp
Communication & Support Tools:
Slack | WhatsApp | Skype | JustCall | Avochato | GuestTalk | Loom
Payments & Financial Tools:
Stripe
Security & Smart Systems:
CLEAR | Ring (Camera) | Smart Lock Systems
