I am a results-driven Customer Support and Healthcare Specialist with over 2 years of experience in CRM management, client support, and training. I have hands-on expertise with tools like HubSpot and Salesforce, as well as healthcare systems including WellSky/Clearcare, AxisCare, AlayaCare, Switoffs and CareSwitch. I’ve supported home care agencies with client acquisition, billing, and payer setup, while ensuring compliance with VA and Medicaid requirements.
Previously, I worked as a Trainer, where I coached agents in communication, customer service, and workflow processes, helping improve performance and service quality. I am highly organized, detail-oriented, and committed to delivering excellent customer experiences while supporting business growth.
