Support and Sales Specialist with over 10 years of experience across the customer service, B2B sales, and EdTech industries. Skilled in managing end-to-end customer support processes, handling email, chat, and phone communications, and solving user issues with a calm, solution-focused approach.
My background spans both corporate and remote work environments, including technical support in telecommunications, re-engagement strategies in B2B sales, and educational support for online learning platforms. I’ve developed expertise in tools such as Zendesk, HubSpot, Notion, and CRM systems, and I'm highly proficient in handling email support, admin tasks, and user onboarding.
Known for my approachable communication style, attention to detail, and ability to mentor others, I’m passionate about creating better experiences—for customers, teams, and internal workflows.
