*** Chat & Email Expert ***
As a highly skilled and results-driven professional, I have a proven track record of success in the Customer Service Industry. With over 5 years of experience, I have honed my expertise, known for my strategic thinking, strong analytical abilities, and keen eye for detail, which have consistently contributed to achieving business objectives and driving growth. Here are my skill sets that I can add value to your company.
* Excellent verbal and written communication skills (phone, chat, email)
* Efficiency in customer satisfaction with a customer-centric approach & empathy
* Multitasking - can resolve technical, accounts, sales, and billing concerns
* Proficient in Zendesk, Slack, Intercom, Google Docs/Sheets
* Can manage a maximum of 5 live chats at a time & resolve tickets
* Know-how in apps and their troubleshooting, systems, and web navigation
Testimonials :
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*** Graphic Designer ***
With a deep passion for design and a track record of delivering impactful visual solutions, I am confident in my ability to contribute to your company's success. Allow me to list down my specializations:
* Photo editing using Adobe Photoshop, Canva, and PicsArt
* typography, reels/TikTok videos/YouTube video creation via Capcut & FilmoraGo
* logo design, GIF/stickers, animation, thumbnails
* Video editing using Sony Vegas Pro, Proshow, PowerDirector, Canva & Capcut
* Basic web design, HTML, WordPress
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My design expertise spans both print and digital mediums, including branding, marketing collateral, website design, social media assets, and more. Feel free to view my samples here:
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Canva Designer Certification URL: ----------------------f3-b34a-----------e9-189f7334d24f/
*** Data Entry Specialist ***
* Experienced in Data Entry for more than 5 years
* Fast typing speed and high accuracy: 60-65 words per minute
* converting document formats - PDF/image to text or Excel to Word
* Strong understanding of Microsoft Excel or similar database software.
* Knowledge of word processors, like Microsoft Word
* Documentation skills and transcription skills
* Ability to research and collect data.
***Healthcare Virtual Assistant***
*HIPAA Certified since June 2024
*Experience using electronic health records (EHR) in ClinicMind
*Processing billing, claims, and health membership plan for business and patients
*Certified Six Sigma White Belt (Dec 2025)
***Church Multimedia Specialist| 15 Years as Graphic Designer***
Since 2010, I have served as a dedicated Multimedia Leader, managing everything from brand identity to large-scale church event production. I bring 15 years of creative expertise and unparalleled initiative, proven by a long history of delivering professional results even before owning personal hardware.
Core Expertise:
- Multimedia Leadership: 15 years of maintaining brand integrity and content flow across 7+ social media platforms.
- Technical Mastery: Advanced skills in Adobe Photoshop, Premiere Pro, Canva, and CapCut for high-retention video editing.
- Design & Strategy: Expert in event graphics, sermon presentations, and promotional materials (banners, flyers, guides).
- Reliability: Known as the "one-tap away" resource for fast turnaround times and high-quality, independent work.
Whether you need a Brand Expert to stabilize your visual identity or a Creative Editor to dominate Reels and TikTok, I am ready to scale your impact immediately.
Ready to grow your brand? Send me a message or a job invite today!
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