Hi, I'm ----------- -----------------------, a marketing and operations virtual assistant from the Philippines. I have 12 years of experience working in various industries handling operations, project management, sales and marketing, planning, data analysis, handling voice-of-customers, and process improvement.
I resigned from my previous day job during the pandemic, and since then, I spent my time learning new skills and still continuously learning while working as a part-time virtual assistant.
Working as a VA, I was able to develop my skills in marketing, social media management, content creation, web design, and creation/design of marketing materials.
Skill Set
Operations
- Audit office operations process and create workflow procedures to ensure maximum efficiency and improvement.
- Problem-Solving, Analysis
- Report Creation, Flow Charts, SOP Creation
Marketing
- Marketing Plan Creation
- Marketing Program and Budget Preparation
Creation and design of marketing materials such as flyers, brochures, and magazine
Website Update and Design
- WordPress
- Duda
Project Management
-Document Management, Task Assignment, Setting Deadlines, and Tracking Project Progress
- Analyze, Solve, and Evaluate Performance
Social Media Management and Marketing
- Social Media Audit, Strategy, Research, Content Creation, and Design
Other Skills and Experience:
Human Resources
- Interview job candidates
- Creating Employment Agreement Form
- Onboarding new employees and trainees
- Preparing rubric evaluation sheet for VA trainees
Operations Management
- Managed office branches in terms of sales and operations.
- Ensured availability of stocks from purchase orders to logistics and transport to different branches.
- Created and updated periodic Profit and Loss Statements.- Created and implemented strategic marketing programs.- Prepared inventory and sales forecast- Created memos, templates, and reports to improve business performance.- Presented sales and operations updates direct to the company president.
KPI Management and Planning
- Ensured achievement of KPI targets for the customer service department through data analysis, coordination, identifying issues, providing insights and
recommendations.(KPIs related to Customer Satisfaction, Company Cost Effectiveness, and Sustainable Operations.)
- Monitored the accuracy and timely implementation of improvement plans and programs.
- Proposed targets for the PH subsidiary based on Headquarters’ goals, subsidiary situation, and historical data.
- Created emergency and business continuity plan.
- Created a weekly department performance report with root cause analysis.
Managing VOC (Voice of Customers)
-Analyzed customer feedback through surveys.-Identified the root cause of complaints within and outside the organization and provided recommendations for improvement.-
Ensured prevention of chronic complaints by setting up SOPs for execution.
- Reviewed operations processes and made improvements based on analysis and feedback.
- Provided immediate feedback to the customer contact operations for any negative customer feedback received.
- Created reward programs for the contact center agents to boost team morale.
