Detail-oriented Billing and Service Coordinator with over 15 years of experience in customer service, insurance renewals, and billing operations within the healthcare and financial sectors. Demonstrates strong expertise in invoicing, accounts receivable monitoring, and resolving billing discrepancies with accuracy and efficiency. Skilled in supporting brokers and clients in group healthcare insurance renewals, ensuring seamless processing and compliance with policy requirements.
Proficient in CRM platforms such as Zoho, HubSpot, and -----------, along with advanced Microsoft Excel for data management and reporting. Known for handling high-volume data entry with precision, improving workflow efficiency, and maintaining organized records. A reliable team player with strong communication, problem-solving abilities, and a consistent focus on delivering excellent client service.
