Experienced customer service and virtual support professional with over 7 years of proven expertise in managing customer inquiries, order tracking, and technical assistance across e-commerce and BPO environments. Skilled in delivering timely solutions, facilitating smooth communication between clients and support teams, and performing comprehensive product research and supplier outreach. Adept at multitasking in fast-paced virtual settings, with a strong focus on customer satisfaction and operational efficiency. Demonstrated ability to handle technical support and remote desktop troubleshooting, providing clear guidance and escalating issues as needed to ensure resolution.
Verified
