5+ years of eCommerce Support experience including Admin VA & Inventory Management
2+ years Chat Support (Amazon & Shopify support for UK brands)
5+ years Email Support (Dropshipping, Amazon, Shopify stores – AU, UK, EU markets)
Hi, I’m Donna from the Philippines. I’m an E-commerce Virtual Assistant with 6+ years of experience supporting Amazon, Shopify, and Dropshipping businesses with end-to-end operations. I specialize in helping overwhelmed business owners streamline their sales operations, manage daily backend tasks, and deliver a smooth customer experience that drives repeat sales. I’ve supported brands across global marketplaces using platforms like Amazon (Seller Central) and Shopify, handling everything from FBA/FBM operations to dropshipping supply chain coordination.
What I do best:
Shopify email & chat support + supply chain management
Amazon product research -- finding profitable leads + Admin VA
Ecommerce day-to-day operations (Amazon Admin VA + Product Researcher & Shopify)
My other key expertise:
Administrative & executive support
Shopify email & chat support
Amazon FBA health monitoring
Supply chain management
Invoicing & payment processing
Monitoring order delays and stockouts
Resolve customer issues
Supplier communication
Vendor coordination
Order management
Order processing & order fulfillment
Product research & wholesale sourcing
Product listing optimization
Logistics coordination
Warehouse coordination
Stranded & suppressed listing resolution
Assist in price analysis and profit calculation
Returns & refund processing
Dropshipping operation support
Inventory monitoring & restock planning
Stock replenishment
Order tracking & customer follow-up
Sales analytics & performance reporting
Invoicing & payment follow-ups
Amazon Reimbursement & Reconciliation
Tools Proficiency:
Keepa, SellerSAS Amp, Reamaze, Gorgias, Amazon Seller Central, Shopify, Google Sheets, Microsoft Excel, Slack, Zendesk, Bpoint, HelpScout, Royal Mail shipping tool, Zoho, Canva, CapCut, Facebook, Instagram, LinkedIn, Microsoft Teams, Zoom, Google Meet, Skype, Avaya, Viber, WhatsApp, Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Grammarly, ChatGPT, Seller Board, Google Sheets
Let's work together this year.
You need someone reliable and trustworthy to help you manage your sales operations, keep your customers happy, and ensure your daily operations are running smoothly — that’s me.
Message me today to schedule an interview.
I'm available to work full-time, part-time or 10-15 hours per week.
I am also flexible to work in any time zone -- USA, Canada, UK, AU and NZ.
