I’m an Software Engineer at Accenture, currently supporting Navitaire (Airline Solutions) under Application and Cloud Support. I specialize in monitoring, incident management, and L2 operations, ensuring stable and efficient airline reservation and operational systems across on-premises, cloud, and hybrid environments.
With hands-on experience using ServiceNow, Splunk, Grafana, Dynatrace, and PowerShell, I focus on maintaining system reliability, optimizing performance, and driving process improvements. I also take part in Major Incident Management (MIM) as a Communication Engineer, coordinating across teams to ensure timely service restoration.
I’m passionate about problem-solving, automation, and continuous learning—always striving to enhance both technical skills and operational excellence.
