Customer Service Leader, Quality Analyst, and Dropshipping & E-Commerce Specialist with
15+ years of experience turning complex operational challenges into seamless customer
experiences. A rare combination of analytical precision and creative thinking, equally effective
on the front lines with clients and behind the scenes driving process excellence.
Core Tools & Platforms:
E-Commerce: Etsy, eBay, Amazon, Walmart, OnBuy, Bonanza, Shopify
CRM & Support: Salesforce, Zendesk, Freshdesk, HubSpot, Gorgias, Intercom, Gleap,
Pipedrive, Zoho, Machsip
Project Management: Asana, ClickUp, Slack, ConnectWise
Finance & Payments: QuickBooks, Dext, Stripe
Productivity: Google Workspace, Microsoft Office
