Results-driven customer Service Professional with over four years of experience delivering exceptional customer support across healthcare, technical support, and customer service environments. Most recently served as a Patient Scheduler, managing high-volume inbound calls, coordinating appointments, maintaining accurate patient records, and ensuring strict compliance with HIPAA regulations while providing compassionate and efficient service to patients and healthcare providers.
Throughout my career, I have developed strong expertise in resolving customer concerns, troubleshooting complex issues, and delivering positive customer experiences in fast-paced, performance-driven settings. My background also includes team leadership, coaching and mentoring representatives, and monitoring key performance metrics to support operational excellence and continuous improvement.
With excellent communication, organizational, and problem-solving skills, I am committed to providing outstanding service, building positive customer relationships, and contributing to the success of a dynamic organization.
