Dedicated IT Support Specialist with extensive experience in troubleshooting and resolving hardware, software, and network-related issues at the L1 level. Proven track record of delivering prompt and efficient technical support in dynamic environments. Over 2 years of experience working with a Managed Service Provider (MSP) as a System Technician, gaining hands-on expertise in multi-client infrastructure management, remote monitoring, ticketing systems, and deploying technical solutions tailored to diverse business needs.
Tools:
• Ticketing Systems: CONNECTWISE MANAGE, SUPEROPS, ZENDESK, SERVICENOW, RAVE
• Knowledge Management System: ITGLUE, CONFLUENCE
• RMM: NINJA, KASEYA VSA, DATTO, N-ABLE, SENTINEL ONE
• Remote Tools: SCREEN CONNECT, N-ABLE, BOMGAR, CONNECTWISE CONTROL, NINJA, LOGMEIN, QUICK ASSIST, SPLASHTOP
• Communication Tools: MS TEAMS, ZOOM, SLACK
• Cybersecurity Tools: HUNTRESS, GUARDZ
• Server Virtualization Tools: VMware vSphere, Microsoft Hyper-V, ESXi
• Firewall: CISCO MERAKI, FORTINET, SOPHOS
• Email Management Tools: MICROSOFT 365, GOOGLE WORKSPACE, -----------CAST, RACKSPACE, OPENTEXT (APPRIVER)
Other tools:
• Active Directory
• VPN
• In-house apps and others
• macOS and Windows
Skills:
• Account Administration (Onboarding, Offboarding, Password resets, Software access provisioning)
• Microsoft 365 (Creation, Onboarding, Domain Management, User & License Management, Security & Compliance etc.)
• Customer Support and Tech Support
• Hardware and Software Troubleshooting
• and other IT task that would help your company!
Ping me, let's talk!
