Customer Support and Technical Specialist with 8+ years of experience assisting clients via voice, chat, and email. Skilled in troubleshooting, ticketing systems, and process improvement. Strong communicator with proven ability to resolve issues efficiently and maintain customer satisfaction. Seeking to contribute expertise as a Customer Support Virtual Assistant.
Core Skills:
Customer Service & Technical Support (Voice, Chat, Email)
Remote Troubleshooting (Windows, Mac OS, VPN, Microsoft 365)
Ticketing Tools: ServiceNow, Salesforce
Cloud & VDI Environments (Citrix, Azure, Intune)
Account Management (Active Directory, MFA, RSA)
Strong Communication (English & Filipino)
Process Improvement & Knowledge Base Documentation
