Experienced customer support and technical support professional with 8+ years in BPO, healthcare service desk, and customer-facing support roles. Skilled in troubleshooting, account recovery, password resets, ticket handling, and assisting customers through phone, email, and chat support.
Experienced in supporting healthcare applications such as patient portal and handling technical concerns for patients and healthcare staff. Strong communication skills, customer service mindset, and ability to work under pressure in fast-paced environments.
Currently seeking remote opportunities in:
SaaS Customer Support
Technical Support
Customer Success
Helpdesk / Service Desk
Chat or Email Support
