Team Manager | Top Virtual Assistant |Customer Experience Pro (8+ yrs)
HIPAA-Compliant Medical VA
E-Commerce & Customer Service Specialist
Hi, I'm Marlou!
An 8+ year experienced Virtual Assistant specializing in handling a team and process improvement, medical administration, e-commerce support, and high-performance customer service.
I help business owners reach their goals.
****What I Offer****
-Team Management
-Marketing
*Created Flyers and Marketing emails for retail companies.
*Email automation.
-Medical VA Services-
*HIPAA-compliant patient onboarding & records management
*Insurance verification & medical billing support
*Appointment scheduling (Calendly, Google Calendar)
-E-Commerce Support-
*Order processing & inventory tracking
*Customer service (phone, email, and chat) with 95 %+ CSAT
*Returns/refunds processing, payment processing & CRM management
-General VA Excellence-
*Email/calendar management (50+ weekly appointments)
*Data entry & process optimization (saved clients 15+ hrs/month)
*Meeting coordination & document prep
-Social Media Management
*Social media user since 2009
*Content posting and creation
-Online Gaming
-Powerlifting
------------------------------------------------------------------------------------------------------------------
Why Hire Me?
Team management
Lead a team of Administrative assistants
BPO-Trained Efficiency – Handled 80+ daily chats/calls at
Concentrix with 95% satisfaction
Tech-Savvy – Fluent in 15+ tools (Calendly, Mailchimp, Canva)
Detail-Oriented – Built error-proof systems for clinics & e-commerce stores
--Industries I Serve--
**Healthcare
(Clinics, Retreat Facility, Recovery Centers)
**E-Commerce
(Walmart, Sprint, T-Mobile, Saks Fifith Avenue, FurhatWorld)
Small Businesses & Startups
***Ready to offload your admin tasks?
Message me today—let’s discuss how I can help your business run smoother!
