As a Bachelor of Education graduate with over five years of experience in the BPO industry and a strong foundation in technical training, I bring a well-rounded set of skills in communication, problem-solving, and performance enhancement.
My journey started in education and training, where I served as a Junior Trainer in Carpentry at the Northern Mindanao Technological Training Institute. There, I developed targeted learning programs that significantly improved team efficiency and learner engagement.
Transitioning into the BPO sector, I honed my expertise in customer service, empathetic communication, and client satisfaction. I consistently delivered quality support by blending analytical thinking with active listening and flexibility—skills that allowed me to connect with people and help teams thrive.
My key strengths include:
- Analytical Thinking & Problem Solving
- Training & Mentoring
- Customer Service & Client Engagement
- Team Collaboration & Leadership
- Time Management & Multitasking
- Written & Interpersonal Communication
- Social Media Content Creation & Strategy
- Proficiency in MS Office (Word, Excel, PowerPoint), Document Handling & Conversion
Beyond the corporate world, I’m also passionate about the arts—both traditional and digital. I enjoy drawing anime, painting landscapes, and crafting character portraits, which fuel my creativity and attention to detail.
I am always eager to grow—both professionally and personally—and I welcome opportunities that challenge me and expand my knowledge. I look forward to learning more, contributing meaningfully, and connecting with professionals who can inspire and support this journey.
Let’s build something great together.
